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Queues (and vandalism)

 
This forum is locked: you cannot post, reply to, or edit topics.   This topic is locked: you cannot edit posts or make replies.    Themed Attraction.com Forum Index -> Eddie's Archive - Insights from creative guru and former Disney Imagineer Eddie Sotto
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PostPosted: Sun Jul 29, 2007 4:40 pm    Post subject: Queues (and vandalism) Reply with quote

Queues (and vandalism) Posted 7-29-2002 18:12

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How much space does a person standing in line need?
Is it 1mē? (= 1 yard * 1 yard)
What is comfortable and what is too crowded?

___________________________

Another question:
What are your ideas concerning vandalism in queues and how to prevent it?

Visible (bad for the atmosphere, but good to prevent)or invisible (doesn't stop vandalism beforehand but doers can be made out afterwards) video surveillance?

Nothing precious or expensive in the guests' reach?

As for "autograph walls": Maybe "washable", cheaper or "easier to replace" materials?

What are your opinions on this?

Alex

eddie [guest] from Imagination Portal
tagging Posted 7-30-2002 04:01

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It is an issue in certain parts of the world (Japan is
excepted). you try to design as if everything can and
will be destroyed and you must try to tear your own
stuff off of the wall or place it far enough away from
the audience. Even if it is a safe distance, it must
still be well fastened..

cleanable materials are a must and scenic
woodgrain or paint finishes that are hard to match
when chipped of scribed are to be avoided.

It isn't getting any easier but you have to be coldly
realistic about what you put out there. fast moving
lines help, but the long er the guest stands there
the more likely it will get trashed.

eddie

eddie [guest] from Imagination Portal
the art of cattle Posted 7-30-2002 04:07

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Queues can be designed to be 3 or more feet
wide. i prefer the narrower ones as they tend to
discourage cutting in line. the guests are fairly
close together and space themselves. i recall 9 or
more sq. ft per person, but it does vary. I think 3
linear feet per person was another analogy. Nate
may have some info of his own on this. It's been a
while since I laid out a queue. In an open holding
space I use 15 sq. feet per person.

eddie

Alex from Imagination Portal
example Posted 7-30-2002 20:07

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That's what Warner Bros. Movie World Germany's "Neverending Story" queue looks like at the moment. It's actually even worse. It's called the time-tube and looked cheap from the very beginning on. Then people began destorying the cheap material used for the tube and now in parts whole walls are de-themed. The material Warner used when building the park, was the one they used in their movies. What they didn't regard was this: Movie props don't need to exist very long. The park instead is in its seventh season and moulds and paint peels off everywhere. The time tub is furthermore narrow, without ventilation and if the lightest fire would break out it'd be a trap for hundreds of visitors standing in line there. Alex

robos [guest] from Imagination Portal
15 sq. ft??? Posted 7-31-2002 03:28

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Eddie, either you meant 15 square inches, or I've been making things way too small in my queues. I generally allow about 2 sq. ft, sometimes 1.5 sq. ft, depending on what it's being used for. but remember, for something to be handicapped accessible it needs to be a good 3 feet wide.

bgjones from Imagination Portal
re:Queues Posted 2-6-2003 16:35

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Was this ever resolved?

Were current ADA requirements factored in? The Smithsonian Guidelines for Accessibility say aisles should be 60 inches minimum to allow for wheelchair turnaround. Would that apply to queues?

nate from Imagination Portal
queues Posted 2-12-2003 03:54

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Yes, ADA is the major driving factor now. You need a 5' turnaround radius at the end of every 180' switchback, and a certain depth of landing at the end of each ramp. (5'-0") As well, there are different widths required depending on code requirements.. .generrally 30". As well it's a good idea to have an extra 18" betweeen the walls and the queue rail to avoid vandalism if possible.

Also, if queues are too wide you get line-jumpers who walk forward through the line. Narrower is better because it is cheaper to build and it discourages teens from jumping line.

Nate

Hugh from Imagination Portal
queues Posted 2-14-2003 05:41

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As well as ADA and vandals, kkeep in mind the
tepmerature. In cold weather, people clump
together (stand closer to one anoteher) though
they have more bulk from umbrellas, hats, coats
and such. In warm weather, people spread out -
thus lengthening the line. Are you working in an
indoor or outdoor attraction? Will the line be air
conditioned or otherwise weather protected (from
sun and wind)?

Loric from Imagination Portal
meef Posted 2-15-2003 02:55

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Don't forget..

Where's stroller parking?
People often don't want to leave the stroller behind, nevermind walking 50ft away from it to the entrance of the queue.

What is the relation of the queue to the exit of the attraction?
Parties often split-up and you're only going to annoy people if the exit is not obvious or in plainsight.

What about general guest flow through the area?
People don't like to make U-turns to enter attractions, they often keep walking right on by..

Where are you going to put attraction workers?
They can prevent vandalism quite effectively and can also point to stroller parking and the exit.

How flexible will it be?
People don't enjoy walking through a long tedious empty line or zig-zag several times through a chainmaze without reason. Soft-queues (ropes) are percieved by the public as being an "extension" while hard-queues (chains, poles, bars) are cosnidered the "real" line. So, will you have both or just one?

What about sightlines?
If people can see a doorway, they'll go under the rope or chain or climb over the bars instead of going down and around the corner and doing the quick u-turn bend.

Just some thoughts..

-Rob
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