Summary – Amusement Advantage provides mystery shopping programs to monitor guest satisfaction, cleanliness, safety and loss prevention. Amusement Advantage creates a custom-tailored program for each client using industry standard and facility specific criteria. The detailed feedback comes in the form of a comprehensive report (often exceeding 10 pages per visit to the facility) which is provided to the client within 48-72 hours of the mystery shopper visiting their facility. Clients then use the results to make changes in their facility and enhance their training and staff development initiatives. Many clients incorporate the mystery shopper’s results with employee inventive programs to identify and reward those employees who make a difference. Additional services such as on-the-spot employee recognition, digital photos, targeted group sales, full Birthday party evaluations, recorded phone calls, and custom online summary and comparison reporting are utilized by some clients.
Specialization – Amusement Advantage is the only mystery shopping provider working exclusively with the attractions Industry. The company’s experience and dedication to the attractions industry, and the unique challenges associated with mystery shopping programs within these environments is the cornerstone of client relationships. The company has worked with over 400 attractions including amusement parks, theme parks, water parks, family entertainment centers, bowling centers, skating centers, aquariums, zoos, science centers, museums and other attractions and tourism related activities and facilities.
Mission Statement – Amusement Advantage is committed to providing the amusement industry with a critical look at guest service through cost-effective guest experience measurement including mystery shopping solutions, exit survey programs and other services custom-tailored to meet each facility’s specific needs.
Technology – Technology, including custom web-reporting capabilities, digital photos and audio files of recorded phone calls are powerful and important tools that enable Amusement Advantage to provide clients with high-quality mystery shopping services.