Absolute Efficiency is the first ever book about managing queues in theme parks. It uses almost 400 sources, and looks at parks from around the world. We know that queuing is the biggest cause of complaints, and this book will provide you with hundreds of solutions. How do you shift visits from busy days to quieter days? How do you move guests from busy areas of the park to quieter ones? How do you calculate a park’s capacity and how can you expand it?
Too many parks either look at their queues with weary acceptance, or their only solution is to shout at the staff to work faster. Absolute Efficiency gives you practical solutions. But it also gives you real examples to illustrate the points, with information from: Disney, Universal, Sea World, Dollywood, Silver Dollar City, Legoland California, Knott’s Berry Farm, Hard Rock Park, Hershey Park, Kentucky Kingdom, Holiday World, Silverwood, Waldameer, Magic Springs, Leolandia, Liseberg, Walibi Belgium, Europa Park, Parc Astérix, Efteling, Phantasialand, The Milky Way, Oakwood, Alton Towers, Blackpool Pleasure Beach, Thorpe Park, Paultons Park, Warner Bros World and Ferrari World.
In the final section we look at park capacities, including in depth case studies from Holiday World, Dollywood, Coney Island and Hong Kong Disneyland.
With this book, declaring war on lines can be more than just a slogan.